Terms & Conditions of Sale
Price List sales
Fees and/or prices quoted are GST INCLUSIVE unless otherwise indicated on the attached price list and/or as published on our respective websites.
Fees and prices shown in our price list or as published on our websites are always the fees and/or prices invoiced unless otherwise agreed in writing.
Any Personal visits or work stated as ‘face to face’ relates to work conducted in the Melbourne Metropolitan area (as defined by the Melbourne White Pages Telephone Directory) unless otherwise agreed in writing.
Recovery of incurred travel and/or accommodation costs when working outside of the Melbourne Metropolitan area (as defined by the Melbourne White Pages Telephone Directory) will be charged unless otherwise agreed in writing. Any such travel, meals and/or accommodation will be charged as per receipts obtained.
Mileage charges may be invoiced for road travel to and from Client premises outside of the Melbourne Metropolitan area (as defined by the Melbourne White Pages Telephone Directory) when the total of such mileage exceeds 100 kilometres. Agreement for such charges is made with clients PRIOR to commencing Travel. The fee is $0.65 cents per km.
Product sales are subject to postage and handling charges unless otherwise indicated.
Retainer based services that include FREE phone consultations of up to 15 minutes are subject to fair and reasonable usage. Fair and reasonable usage is both considered to be and defined as a maximum of 3-5 contacts per week. Any additional call time is billed at the ruling Consulting Hourly rate for actual time used.
All accounts are payable within 21 days from date of invoice.
Accounts can be paid by Credit Card – MasterCard or Visa, PayPal and/or direct deposit to
BSB. 633-000
Account no. 128715141
Account name. e-motivation
and/or by cheque made payable to e-motivation and mailed to
e-motivation PO Box 101, Seville, Victoria 3139
Please note – ALL credit card transactions will appear as e-motivation on your statements
Whilst being current at time of issue, all price lists and/or stated fees can be altered without prior notice.
On-line purchases of product and/or payment for Workshop registrations.
Payments
e-motivation/Transform Your Business/Heal your Healing Business uses the SSL secure facilities of PayPal for all creit card, eftpos and PayPal account payments under the name of e-motivation. e-motivation accepts no liability for any financial loss incurred by users either as a direct or indirect result of using these services.
In the unlikely event of a client experiencing financial loss, we advise patrons to contact their local PayPal office for assistance in resolving such issues.
Product
e-motivation/Transform Your Business/Heal your Healing Business agrees to exchange any product (book, CD and/or DVD) that is found to be faulty or contains a defect that is directly attributable to the manufacturing process and will refund any costs associated with the return of any such product.
e-motivation/Transform Your Business/Heal your Healing Business accepts no liability and therefore refuses to either provide a refund and/or exchange for any product exhibiting faults and/or damage that is either created by mis-use of that product and/or for damages that may be incurred in transit.
For product claims to be considered valid, they must be made in writing to e-motivation (quotong any appropriate invoice numbers and/or consignment details) within 5 days of receipt of a product purchase.
Transport
As e-motivation uses external postage and courier services for the transportation and delivery of product between e-motivation and the customer, e-motivation accepts no liability for damages caused by these third partie carriers or for any loss of product during the transportation process.
e-motivation will provide all reasonable asistance to customers in their attempts to rectify delivery issues should they be required.
e-motivation recommends customers seek appropriate insurance to cover potential damages and/or loss that can occur in transportation.
Workshops
e-motivation/Transform Your Business/Heal your Healing Business always holds the intention of providing the best possible learning opportunity for Workshop participants. In order to meet this intention, e-motivation/Transform Your Business/Heal your Healing Business reserves the right to cancel any Workshop or Seminar that it promotes in the event there are insufficient numbers to make the particular workshop or seminar either financially viable or an appropriate learning environment for participants.
In the event of cancellation, participants will either have their bookings transferred to the next available Workshop or seminar, the opportunity to transfer any fees paid for that particular Workshop to another e-motivation/Transform Your Business/Heal your Healing Business workshop or seminar or the option of receiving a refund.
In the event a participant changes their mind about participation in a specific workshop or seminar and requests a refund, a full refund (less any costs associated with any published materials despatched to the Participant) will be made provided such cancellation is made in writing at least 21 days prior to the commencment date of the particular Workshop and/or Seminar.
Where participant cancelaltions are made and/or are received in less than 21 days prior to the commencement date of a particular Workshop or Seminar, a 50% refund (less the costs associated with any published materials that have been delivered to the Participant) will be made unless such cancellations are made in less than 7 days prior to Workshop/Seminar commencment.
NO refunds are available for any cancellations made by participants that are made in 7 (or less) days prior to commencement of a particular Workshop and/or Seminar.